今天4点跑过去LT26旁边的维修站,进去说拿电脑,条子递过去,那位叫kk的职员把电脑拿来,还没有等我检查,就要本狼签收,本狼微笑说:May I check it first? 他说:No problem, but can you just sign your name here。他们4点半下班,急着要收拾东西走人。本狼保持微笑,拿出电池两块,不紧不慢的装上,开机,发现屏幕的white patch还在,插上PCMCIA网卡稍微动一下电脑,还是照样死机。
于是本狼说:I think you may have ignored the two problems。然后指给他看屏幕上一簇白点。
他说,this is not white patch, this is dead pixels, can only exchange if more than 10, that is less than 10。
丫挺的闭着眼睛说瞎话,本狼说,This is a group of dead pixels, definitely more than 10。
kk说,if you don't believe, I can send a picture to regional office。
本狼说:ok, then you send. let's look at the PCMCIA port.
此时电脑已经死机,丫挺的kk又说,I have tested it with CDrom, no problem, it is only your wireless card. 本狼微笑说,This wireless card is tested on several other machines, no problem at all.
kk看了我几秒,也许是见本狼来者不善,时间临近下班,于是无奈的说,ok, I will check again。把自己在保修单上的名字涂掉,电脑收回去了。。。
我立刻说:I am not interested in the technical details. Last week your colleague kk Tan at NUS LT26 told me it is not a white patch but a group of dead pixels. He told me toshiba only make replacement for more than 10 dead pixels, but your colleague who talk to me before you told me it is 5 or 6. How many dead pixels indeed is required for replacement.
他说: This depends on the size of the LCD.
本狼说: What for 12 inch screen like mine.
他说: That should be up to 10.
我问: Are you sure? your colleague just told me it was 5 or 6.
他说: I have no reference at hand now。
于是我说: then you are bluffing me.
他说: I am not bluffing you.
我说: You talk without reference as you like, that is called bluffing.
他说: you should not use the word bluffing。
我说,You toshiba people keep using different standard just to prevent the trouble of repairing. I am having this talk recorded and I will send it to your headquarters for judgement.
这小子还挺硬, 说,you can do that, but we are not using different standards, you computer got pressure..
我打断他, Have you checked my computer。
他说 No, but I can check for your later and come back to you again.
我说,Ok, if you still decide not to replace the LCD, I require a written document stating the reasons why that can't be done.